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This isn't really a typical Ask HN, but since my LinkedIn network doesn't get me there, I thought I'd give HN a shot! Paddle, the merchant of record, used to have quite excellent support (widget in their dashboard) which then turned into workable support by e-mail. Now they have added a layer of AI automation whereby any support e-mail receives an automated AI reply to which you have to reply to escalate to a human. Unfortunately that loop is broken. I never get a human into the loop at all (the

Hi HN, Gabriel here. This is a standalone binaural beat generator, combined with a two-deck local audio player built with the Web Audio API. It includes ten harmonic carrier pairs, seven brainwave-state presets, per-harmonic mixing (so the binaural tones aren't out-of-tune with the music), adjustable beat and carrier frequencies, two oscillator shapes, offline key/BPM analysis, automatic carrier matching, adaptive impulse noise, playlist support, and output recording. The main problem I've had w