标签：#hack

This isn't really a typical Ask HN, but since my LinkedIn network doesn't get me there, I thought I'd give HN a shot! Paddle, the merchant of record, used to have quite excellent support (widget in their dashboard) which then turned into workable support by e-mail. Now they have added a layer of AI automation whereby any support e-mail receives an automated AI reply to which you have to reply to escalate to a human. Unfortunately that loop is broken. I never get a human into the loop at all (the