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I Built a Full IT Ticket System in Power Apps — Here's the SLA Engine That Runs Without Power Automate

I recently built a complete IT ticket management system in Power Apps — 9 screens, role-based access, live SLA tracking, and automatic email notifications. The part I want to actually talk about here isn't the UI, it's the SLA engine, because I built it to work without Power Automate , and the trick is simpler than it looks. The problem SLA tracking normally means: a ticket is "Critical" → 60 minute target → somebody needs to know if it's about to breach or already has. The obvious way to do this is a scheduled Power Automate flow that checks every ticket on a timer and flags the ones in trouble. I wanted this app to run on Power Apps collections only — no flow, no external data source — so a scheduled flow wasn't an option. The question was: can you get "live" SLA status without a background job? The trick: recalculate on every read, not on a timer Instead of a flow updating a SLAStatus field periodically, I recalculate it every time the app or a screen is opened, using Now() against the stored due date: \ UpdateIf( colTickets, Status <> "Resolved" && Status <> "Closed", { SLAStatus: If( Now() > DueDate, "Breached", DateDiff(Now(), DueDate, TimeUnit.Minutes) <= SLAMinutes * 0.2, "At Risk", "On Track" ) } ); UpdateIf(colTickets, Status = "Resolved" || Status = "Closed", {SLAStatus: "Met"}) \ \ This runs in App.OnStart , at the top of every screen's OnVisible , and behind a manual "Refresh SLA" button. The At Risk threshold is 20% of the SLA window remaining — so a Critical ticket (60 min target) goes At Risk with 12 minutes left; a Low ticket (1440 min / 24 hrs) goes At Risk with 4.8 hours left. The honest tradeoff: this only updates when someone has the app open. A ticket breaching at 2am with nobody looking won't trigger anything until the next visit. For a real production deployment I'd pair this with a scheduled flow for after-hours detection — but for a demo, an internal tool with regular traffic, or anything where "eventually consistent within the next visit"

2026-09-03 原文 →
AI 资讯

ChatGPT, Grok, and Claude all went down at the same time

OpenAI's ChatGPT, xAI's Grok, and Anthropic's Claude are all experiencing issues. At around 11AM ET, ChatGPT started returning error messages for users trying to use the chatbot, with its status page saying there are currently "elevated errors across ChatGPT and Codex." In addition to preventing users from having conversations with ChatGPT, the outage is also […]

2026-09-03 原文 →
AI 资讯

Agriculture relies on fossil fuels. It’s costing us.

If you’ve had to fill up your vehicle’s gas tank or buy a plane ticket lately, you’ve probably felt the effects of rising fossil-fuel prices. But farmers buying fertilizer for their crops are especially aware of just how far the ripple effects of the conflict in Iran have spread. Fertilizer prices have been on a…

2026-09-03 原文 →
开发者

Apple Maps follows Google in renaming Lake Ontario

Apple Maps has officially changed the name of Lake Ontario to Lake America, as reported earlier by Bloomberg. The company joins Google in re-labeling the Great Lake following an executive order signed by President Donald Trump in the midst of a trade dispute with Canada. The Canadian version of Apple Maps still shows "Lake Ontario" […]

2026-09-02 原文 →